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Product Return Policy

Cancellation of order :

For cancellation of confirmed/placed order please call on 866 894 3522 or write to us at info.herbayu@gmail.com

Product return policy :

Herbayu will take back the sold product and replace it/refund in case of any customer dissatisfaction due to manufacturing and/or packaging defects only. In order for product to be taken back or money refunded, it must be in a resalable condition. The maximum period for request of product replacement/refund is 30 days from the date of purchase. Customer can order replacement of the same product or other products equivalent of the cost paid.

In case of money refund, Herbayu will refund the product money minus the transportation charges.

Product return process :

If the product was purchased from local distributor or franchise then it should be returned to the same distributor or franchise after returning original receipt/invoice and filling the product return form.